nagabaji Privacy Policy

Nagabaji (referred to as "we", "our platform", or "the site") is one of Bangladesh's most trusted online gaming platforms. We believe that protecting each member's personal information is among our most important responsibilities.

This Privacy Policy ("Policy") applies to all services, mobile apps, websites, and related platforms operated by nagabaji. By creating an account, logging in, or using our services in any way, you agree to this Privacy Policy.

The purpose of this Policy is to clearly explain what information we collect, how it is used, how long it is retained, and what steps we take to protect it. We believe transparency is the foundation of trust.

Various types of information are collected when you open an account and use our services on nagabaji. Details are outlined below:

a) Information provided directly by you:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• National ID or passport number (for KYC verification).
• Payment method details (e.g., bKash, Nagad, bank account number).

b) Information collected automatically:

• Device information — device model, operating system, and browser type.
• IP address and approximate geographic location.
• Site activity logs — page visits, game history, and login timestamps.
• Data collected through cookies and tracking technologies.

Nagabaji uses member data exclusively for legitimate purposes. We never use information unnecessarily or without authorization.

• Account Management: For registration, login, password recovery, and account security.
• Service Delivery: Enabling gameplay and processing deposits and withdrawals.
• Identity Verification: Verification required to comply with international AML and KYC regulations.
• Contact: Sending important notices, transaction confirmations, and security alerts.
• Personalized Experience: To provide game suggestions and relevant promotions tailored to your preferences.
• Security & Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
• Compliance with Legal Obligations: Preparing required reports for the relevant regulatory authorities.
• Responsible Gaming: Identifying signs of problem gambling and providing relevant support.

The nagabaji website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help make your browsing experience smoother.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and ensuring security are essential — the site cannot function properly without them.
• Performance Cookies: Analyzing which pages are most used to improve our services.
• Functional Cookies: To remember your language, region, and preference settings.
• Analytics Cookies: To analyze your gaming patterns and deliver a personalized experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features of the site to not function properly.

Nagabaji never sells your personal information. However, in certain circumstances, limited data may need to be shared with trusted partners:

• Payment Processor: Necessary transaction data is shared with bKash, Nagad, or banking partners to process deposits and withdrawals.
• KYC & Identity Verification Services: Licensed third-party services used for identity verification in accordance with international standards.
• Game Software Provider: Sharing necessary session data with the relevant game provider to support gameplay.
• Legal Authorities: We may be required to provide data in response to a valid court order or government authority request.
• Fraud Prevention Service: Industry-standard database verification to prevent online gambling fraud.

Nagabaji applies industry-leading technical and organizational security measures to protect member data. Our security infrastructure is continuously upgraded.

• SSL/TLS Encryption: All data transmissions on the website and app are secured with 256-bit SSL encryption.
• Encrypted Storage: All sensitive data at rest is protected with AES-256 encryption.
• Firewall & DDoS Protection: Industry-standard firewall and DDoS protection systems are active at all times.
• Two-Factor Authentication (2FA): Members can enable two-factor authentication on their accounts.
• Regular Security Audits: Penetration testing and security audits conducted by third-party specialists.
• Access Control: Only authorized personnel have access to the data they need, on a strictly limited basis.
• 24/7 Monitoring: A real-time Security Operations Center monitors the platform around the clock.

Nagabaji retains your data only for as long as necessary. The retention periods for different types of information are outlined below:

Once the retention period expires, we securely delete or permanently anonymize your data so it can no longer be used to identify you in any way.

Every nagabaji member has the following rights over their own data. We fully respect each of these rights:

• Right to Know: You may request to know what information we have collected about you.
• Access: You may request a copy of the data we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or out of date.
• Right to Erasure: You may request deletion of your data where no legal obligation requires its retention.
• Right to Restrict Processing: You may restrict the processing of your data under certain circumstances.
• Portability: You can obtain a copy of your data in a machine-readable format.
• Right to Object: You may object to marketing communications or specific data processing activities.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time.

Nagabaji strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

We verify date of birth at registration, and age is confirmed through the KYC process. If a member is found to be underage for any reason, their account will be immediately closed and all associated data will be deleted.

Nagabaji may update this Privacy Policy from time to time. Changes may be driven by new legal obligations, the addition of new services, or security improvements.

If significant changes are made, we will notify you through the following means:

• A notice will be sent to your registered email address.
• You will see notifications upon logging in to the platform.
• The last updated date at the top of this page will reflect any changes.

Continued use of nagabaji after any changes have been made will be considered acceptance of the updated Policy. We encourage you to read this page carefully after receiving any notice of changes.

If you have any questions, data requests, or complaints regarding this Privacy Policy, please contact our dedicated Privacy Team:

• Email: [email protected]
• Live Chat: Log in to the platform and message our support team directly.
• Response Time: Typically within 1–3 business days.